Job Overview
We are seeking a detail-oriented professional to fill the role of Reservations Coordinator. This position is responsible for ensuring seamless group accommodation bookings from initial enquiry through to final account processing.
Key Responsibilities
* Manage all incoming reservations calls, emails, and enquiries from guests, travel agents, and corporate clients regarding group accommodation.
* Coordinate group bookings from contract stage through to final account settlement.
* Process reservations, cancellations, and amendments promptly and accurately.
* Communicate group requirements, special requests, and VIP arrangements with hotel departments.
* Support Sales initiatives and assist the Operations Team during peak periods.
* Maintain up-to-date knowledge of hotel rooms, rates, and packages to upsell effectively.
Required Skills
* Proficiency in Opera Cloud and Ivvy systems.
* Excellent written and verbal communication skills.
* Strong problem-solving ability and confidence to make decisions under pressure.
* Experience coordinating group bookings and working across multiple hotel departments.
* High level of accuracy and efficiency in processing reservations and managing client requirements.
* Customer-focused with the ability to build positive relationships with guests, partners, and colleagues.
Benefits
* Team member discounts from your first day on the job.
* 50% off stays at EVT hotels.
* $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
* Discounts at Thredbo for winter and summer activities.
* Rapid career growth opportunities through the network.
* Local community involvement and charitable giving.
As an experience creator and Daymaker, you will contribute positively to our people, communities, and environment every day.