Customer Service Advisor - Contact Centre Mulgrave VIC 3170, Australia Req Thursday, 27 February 2025City FM Australia (City) provides world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.The Opportunity:Reporting to the Critical Incident Desk Supervisor, this Part Time opportunity offers an enthusiastic, motivated and customer-centric individual an opportunity to join a fast-paced, driven and diverse team. This opportunity is 16 hours weekly, rostered Saturday and Sunday rotating between 7:00am and 5:30pm. Mandatory paid training is completed onsite for two weeks full-time prior to regular part-time hours commencing.Why you want to work for our team:Weekend shifts offering excellent work-life balance.Supportive, fun and encouraging team earning above award wage and penalty rates.Career progression making use of our extensive learning and development program.Discounts Hub with exclusive discounts across major Australian retailers.Your key responsibilities will include:Effectively manage a high volume of both inbound and outbound calls.Resolve, manage and escalate incidents logged by our customers.Report to all Managers as required on all incidents and ensure the correct processes are followed.Ensure a swift and efficient service whilst adhering to agreed service levels and KPIs.Provide exceptional service at every opportunity by building relationships and rapport with your customers, both internal and external.You will be required to have:Experience working on a helpdesk or call centre - Preferred.Ability to remain calm under pressure while demonstrating diligence and the ability to multitask.Exceptional customer service focus with a strong attention to detail.Excellent communication skills, both written and verbal.Willingness to attend 2 weeks of on-site paid training.If you would like the opportunity to be part of a growing Australian Facilities Management business, we would love to hear from you. City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.