About the Role: We are seeking a highly skilled Administrative Support Officer to join our Foster & Kinship Care team and Family Intervention Service team. Your primary mission will be to deliver exceptional operational and administrative support ensuring a welcoming and efficient reception for clients visitors and service providers.
Responsibilities:
* Provide comprehensive operational and administrative support by managing multiple priorities independently or as part of a team.
* Undertake reception and telephone duties ensuring excellent front-desk service, communicating effectively with diverse stakeholders.
* Assist with staff orientation induction processes, mail collection, function planning, and other administrative tasks.
* Process petty cash, complete reimbursement claims, and reconcile petty cash floats with high accuracy in data entry and accounts management.
* Handle invoice processing, create and maintain client files, and manage filing auditing and archiving of client information.
* Process time sheets, maintain employee and volunteer credential records, and update registers.
* Copied collate and bind training manuals, prepare mail-outs, and assist with training preparation.
* Maintain confidentiality and adhere to Anglican policies and codes of conduct.
* Support the team environment positively contributing to effective service delivery.
Qualifications Credentials and Other Requirements:
* A current Blue Card or willingness to obtain is required.
* A current License Care Service Check or willingness to obtain is also required.
* A current Driver’s Licence and reliable transportation are essential.
* A Certificate IV in Business Administration or related field is highly regarded.
About You:
* You should have relevant experience in administration, particularly in roles requiring high levels of discretion and customer interaction.
* You must be a customer service champion, skilled in communicating with diverse stakeholders.
* You need to be an adept multi-tasker capable of managing multiple priorities independently or as part of a team.
* You require high accuracy in data entry, accounts management, and understanding of quality frameworks.
* You should have excellent communication and people skills, a self-motivated attitude, and enthusiasm.