Veriu Group is a leading Australian‐owned apartment hotel operator with 25 hotels across the country and a history of over 35 years. Our expansion plans aim to bring our 80‐hotel vision closer, offering growing career opportunities in a culture focused on relationships, integrity, personal growth, and ownership.
Punthill Epping Apartments will open soon in Melbourne's northern corridor, featuring 100 modern apartments from studio to three‐bedroom configurations for both short and long stays.
* Direct access to the Hotel Manager
* Conference space, gym & laundry facilities
* Close to public transport and onsite car parking for team members
Responsibilities
* Provide a high level of guest services at all touchpoints (check‐in, check‐out, during their stay)
* Provide creative resolutions to complaints and problems
* Act as a true host and local connection for guests, offering advice on key points of interest
* Respond to emergency situations in a safe and professional manner
* Identify and explore opportunities to increase the number of returning and new guests
* Support the Hotel Manager to ensure the hotel operates to Veri‐Best standards
You'll be someone looking for a long‐term career with a growing, Australian‐owned hotel group. Access:
* National career growth opportunities
* Accelerated development in a variety of hotel management or corporate areas
* The chance to join our Fast‐Track Hotel Management Development program
* Genuine flexibility and job security
* High performing culture that values relationships & individuality, where our leadership knows you by name
* Generous referral bonuses (up to $1000)
* Discounts on accommodation across our network
* Discounts on private health insurance
* Access to our Employee Assistance Program
Desired Skills and Experience
About You
We work in a fast‐paced environment where no day is the same, so we're looking for people who are adaptable, enjoy variety and operate with an ownership mindset.
The successful person must have:
* Approved Australian working rights (Australian Citizenship, Permanent Residency or a Visa with approved working rights)
* First Aid Certificate (or be able to obtain before starting)
* Responsible Service of Alcohol Certificate (or be able to obtain before starting)
* Flexibility to work at a variety of shifts throughout the week, including weekends and public holidays on rotation with other team members (although no overnight shifts required)
* Ability to work as a team and also independently
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