Senior Service Desk Specialist
As a central point of contact, you will be responsible for providing assistance to customers and enabling them to effectively use our products and services. Your day-to-day tasks will include answering high-volume telephone calls, responding to emails, handling incidents or service requests using the appropriate management processes, and analysing, troubleshooting, and resolving technical issues.
* You will have solid work experience in an outsourced Help / Service Desk environment, proven experience in commercial call logging tools, exceptional customer service skills, and the ability to understand technical concepts.
* You will also possess practical experience in managing and delivering to Service Management disciplines (e.g., ITIL V3), demonstrated track record/career in I.T/Telecommunications, and strong proficiency in troubleshooting and resolving hardware, software, and network issues.
About this Role
This is a mid-senior level, full-time position within the Information Technology department. You will be working on a vibrant campus with hybrid ways of working and access to various facilities, including restaurants, cafes, gymnasium, GP, and post office. The salary range for this role is competitive.
What We Offer
1. We provide a supportive and inclusive work environment where backgrounds, perspectives, and life experiences help us innovate and create strong connections with our customers.
2. You will have access to training, mentoring, and development opportunities, as well as up to five days of Volunteer Leave per year and a