Meriton Suites currently has an opportunity available for a Manager on Duty to join our tight-knit team at Surfers Paradise.
About the Role
As a Manager on Duty, you will manage the day-to-day operations of our Front Office team. You will work closely with the property’s senior management team to ensure an excellent guest experience.
Your key responsibilities
* Manage and develop the Front Office team to drive service excellence
* Manage the guest arrival and departure experience
* Monitor room allocations
* Ensuring daily and nightly front desk tasks are actioned and completed
* Ensure Meriton Suites standards, policies and procedures are adhered to
* Act as a point of escalation for customer issues, complaints and problems to ensure a high level of customer satisfaction and quality service is maintained
* Promote a strong team culture across the Hotel including developing and maintaining interdepartmental relationships
To be successful in this role you will have
* Similar experience in a 4-star or 5-star hotel
* Working knowledge of a Property Management System preferably Guest Centrix or similar
* Excellent verbal communication skills
* A passion for the hospitality industry
* Impeccable grooming and presentation
* Ability to drive a strong team culture
* First Aid certificate or ability to gain
* Full availability to work a 7-day rotating roster
Why Meriton Suites?
* Australia’s largest owner-operator of apartment-style hotel suites, with 23 locations and 6,210 suites nationally
* Base + Super + 17.5% Annual leave loading
* Future opportunities and career development with locations across Sydney, Brisbane, Gold Coast, Canberra and Melbourne
* ‘Merit Academy’ our online training platform to further develop your skills and knowledge
* Paid Parental leave
* Access to Employee Assistance Program (EAP) to provide professional and personal advice
* Team Member accommodation discounts
* Friends and Family discounts
* Kudos – Monthly recognition awards
* Team activities and social events
* Induction program for all new starters
Only short-listed applicants will be contacted within 7 days of application. Please note that we will not consider external agencies as recruitment for this role is handled internally.