About Arcaa.
Founded in Byron Bay, Arcaa creates premium wardrobe essentials with a responsible approach.
Incorporating considered fibres and practices, we believe in the adage 'less is more,' and intentionally create each piece to timelessly be worn again again.
About the role.
A wonderful opportunity has opened up to join our team at Arcaa. We are looking for a motivated and passionate individual with exceptional customer service skills. This role covers two areas, Retail Sales Assisting in your Byron Flagship store, as well as management of our Ecom Customer Service.
Responsibilities:
Retail Assistant:
* Excellent customer service in store
* Product merchandising and display
* Keep store clean and tidy - pride in presentation of store
* Creation of in store content when required
* Stock management and refill ordering
* Reporting back on Store sales each week, providing feedback to the team.
Ecom Customer Service & Sales Admin
* Management of Ecom customer service, responding to general enquiries, arrangement of returns, following up on tracking/delivery enquiries and liaising with our 3PL.
* Responding to enquiries through email, website chat and socials.
* Reporting on Ecom customer feedback and return rate to the sales team.
* Ecom admin
* Marketing assistance
Our ideal candidate will have previous experience in retail and possess the following:
* Exceptional customer service and selling skills
* Positive and passionate with a proactive attitude
* Ownership for their role and takes initiative
* Experience with Shopify
* Great communication skills
* Excellent organisational skills
* Wants to grow with the company
Why Arcaa:
* Based in Byron Bay.
* A collaborative environment where new ideas are welcomed.
* Friendly, warm and professional team culture
* Generous clothing allowance and discount
* Opportunity for career growth
This role is 4 - 5 days per week permanent part time. One of these days is a Saturday.
If this sounds like you, we would love to hear from you.