As a seasoned ICT professional, you will play a pivotal role in delivering end-to-end solutions across various sectors.
About the Role
The ICT Systems Engineer is responsible for providing advanced technical support, troubleshooting, and systems administration for on-premises and cloud-based infrastructure. This includes Microsoft Azure, Microsoft 365, and Windows Server.
* Main Responsibilities:
* Maintain, configure, and monitor core ICT infrastructure, including servers, storage, networking, identity management, and virtualisation environments (Hyper-V / Azure).
* Implement and manage system updates, patching, and configuration changes in accordance with ICT policies and security requirements.
* Ensure availability, reliability, and performance of key infrastructure and cloud services through proactive monitoring, capacity management, and issue remediation.
* Support the design, deployment, and continuous improvement of digital systems, ensuring scalability and alignment with the ICT roadmap.
* Administer Microsoft 365 services, including Azure AD, on-prem Active Directory, Exchange Online, Intune, Sharepoint, and other enterprise systems.
* Maintain and improve backup disaster recovery, and business continuity capabilities across both on-prem and cloud environments.
* Participate in the investigation and remediation of cybersecurity incidents and assist with vulnerability management and compliance with Defence-related ICT standards.
* Create and maintain accurate technical documentation, knowledge base articles, and standard operating procedures.
* Provide Level 2 and limited Level 1 support for escalations, including user account provisioning, endpoint configuration, and troubleshooting common issues.
* Collaborate with other ICT staff and vendors to resolve complex technical problems and implement infrastructure enhancements.
Requirements:
* Bachelor's degree in Computer Science or related field.
* Relevant work experience in ICT systems engineering or similar field.
* Proven expertise in Microsoft Azure, Microsoft 365, and Windows Server.
* Strong understanding of ICT infrastructure, including servers, storage, networking, identity management, and virtualisation environments.
* Excellent problem-solving and analytical skills.
* Ability to work effectively in a team environment.
What We Offer:
* A dynamic and challenging work environment.
* Ongoing training and professional development opportunities.
* A competitive salary package.