ALOIS Australia is a leading Talent and Technology Solutions company, focused on helping businesses across the country build stronger teams, smarter processes, and sustainable growth.
We work with organisations in diverse industries to deliver integrated workforce and technology solutions, from innovative hiring strategies to end-to-end digital transformation. Our approach combines data, insight, and human expertise to help clients solve complex workforce challenges with clarity and confidence.
Through our deep industry experience and commitment to excellence, we provide scalable, high-performance solutions that deliver measurable impact. Whether it's onshore project delivery, workforce optimisation, or specialised technology services, ALOIS Australia ensures results that truly make a difference.
From Sydney to Perth and everywhere in between, we're driven by one purpose: to empower Australian businesses and professionals to thrive in a rapidly changing world of work. At ALOIS Australia, every challenge is an opportunity to innovate, and every partnership is built on trust, transparency, and long-term success.
Job Title – Associate Program Manager
Job Location – Sydney, Remote from anywhere in Australia
Experience – 7+ Years
Employment Type – Contract
This role will have two main objectives:
* Provide white glove attention for viral and influencer posts on social media, working closely with cross-functional customer‐care centric teams
* Work with Comms and Marketing to serve as the frontline team for issues surfacing on social media
You should bring a passion for customer care, influencer management and crisis communications. You should be comfortable rolling up your sleeves with the details of individual customer care issues, have a passion for influencer/celebrity community, as well as feel comfortable managing sensitive issues‐centric topics.
This role is a part of a Global team so you will work with stakeholders across international offices, but most specifically in the US, United Kingdom & Ireland, India, and Australia. This role requires a person who is a dynamic, fast thinker who can spot potential problems before they become a major brand risk.
We are looking for someone who is always looking to improve efficiency and solve problems which arise in this high change environment.
What You'll Do
* Monitor social media for influencer and viral posts and respond to customer care or negative posts about the brand via Uber's social media tool, Sprinklr, as well as occasionally natively monitoring platforms
* Bring an elevated lens of Marketing/Comms to Uber's customer care world
* Manage key stakeholder conversations with senior level global leadership
* Manage various aspects of brand crises on social media, including social listening, reporting, responding, crafting in-feed posts, liaisoning with policy, etc.
* Work with stakeholders and varied policies across the world, but specifically in the US, United Kingdom & Ireland, India, and Australia
* Assist in training and onboarding new team members on processes and ways of working
Basic Qualifications
* Minimum of 2 years of prior work experience, preferably in social media community management or related field
Preferred Qualifications / Experience
* 4+ years of social media community management for a large brand with diverse issues
* Project management: you have proven experience of managing multiple projects end‐to‐end in a fast‐paced environment, with the ability to work to tight timescales
* Ability to thrive in an ambiguous and flexible work environment
Stay Connected with us:
* Learn more about ALOIS in Australia, visit our webpage ALOIS Australia
* Follow us on LinkedIn and Instagram
EEO Statement
ALOIS Australia is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all qualified applicants and do not discriminate on the basis of race, colour, religion, sex, age, national origin, disability, or any other characteristic protected under applicable laws. We value diversity and believe it strengthens our people, our culture, and the outcomes we deliver.
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