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Seasons Living is a privately owned retirement living and aged care provider. We have various locations across Queensland, with a vision to grow our business.
We are passionate about putting the customer at the heart of business decisions and we value the importance of quality of life at any age. To this end, we ask all staff to behave in accordance with our key values at all times and to show empathy and respect to residents and their families. At Seasons Living we deliver senior living at its best, in a safe, vibrant, and caring community.
About the Role
The Sales & Business Development Consultant job focuses on driving revenue growth by identifying opportunities, building relationships, developing strategies, and closing deals, while also considering market research and competitor analysis. Furthermore, this role will provide consultative engagement with customers to match their needs and support them through the sales process, becoming a sustainable resident for one of our Seasons communities.
Core Responsibilities
- Develop & execute strategies to find and generate leads through various channels e.g. networking, cold calling.
- Achieve monthly sales targets, with suitable sustainable residents.
- Conduct sales tours guiding potential residents through the sales process.
- Identify potential community opportunities for growth.
- Cultivate strong relationships with potential and existing clients, acting as a trusted advisor.
- Work closely with the Leasing Coordinator to ensure lease and RTA paperwork is completed accurately, returned promptly, and that rental bonds are managed in line with Seasons processes.
- Ensure compliance with all relevant standards and legislation, including the Retirement Villages Act, Residential Tenancies Act, Community By-Laws, and Work Health and Safety requirements.
- Maintain the client database to track client/customer preference effectively.
- Analyse the competitive landscape and identify potential opportunities.
- Attend to sales reporting requirements as directed.
- Conduct rental tours and forward relevant documentation to Leasing Coordinator.
- Liaise with care team to organise care assessments for potential residents.
- Liaise with broader sales team and marketing team regarding marketing and sales initiatives to drive growth in the business.
- Attend and support local community networking and engagement activities and events and represent the Seasons Living brand locally.
- Promote Seasons to local business partners and stakeholders.
- Maintain a high standard of presentation throughout all sales activities.
Top Skills
- High level of organisational and time management skills.
- Excellent customer service and communication skills.
- A positive ‘can do’ attitude with high energy, drive, and enthusiasm.
- Professional relationship building, stakeholder management and communication skills.
- Ability to work autonomously and be self-motivated.
- Experience with CRM systems (Salesforce skills an advantage).
- Empathy for and desire to work with seniors.
- Flexibility with hours when workload demands.
- Interest in ongoing personal and professional development.
Requirements
- Due to the 24/7 nature of the business, it is reasonable to expect that Seasons employees may be requested to work on a public holiday. Where an employee has been allocated a public holiday to work, this is a request, not a requirement.
- Recent experience in a sales, account management or customer service role.
- Excellent computer and IT skills, including Office, Excel, Word, Microsoft Teams.
- (Desirable) Experience with CRM systems such as Salesforce.
- Current national criminal check.
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