The Concierge – Hyson Apartments supports the Retirement Manager through administrative and maintaining systems and procedures to provide a key service to Hyson residents, providing standard concierge services through to a referral service to support residents to remain comfortably in their apartment. The concierge plays an important role in creating a great first impression and providing on‐going assistance and support to our residents, through the provision of a flexible and responsive service which adapts to the changing needs of residents.
We are seeking a reliable Casual to support backfill of the role for planned and unplanned leave. Candidates MUST be available for work Monday, Tuesday and Wednesday each week – with the option of picking up additional shifts to backfill Thursday, Friday and Saturday.
Responsibilities
Your main duties will include:
* Ensuring the Hyson Apartment retirement village is maintained at the level required to deliver a high quality standard of living for residents.
* Support village operations through managing client information systems.
* Create a welcoming environment and develop and maintain strong relationships with residents, providing in depth orientation for new residents and coordinating village activities.
* Support the independent living of residents by facilitating delivery of on-site services and supporting access to facilities available at Calvary Kooyong in line with organisational processes and policies.
About you
* Previous experience in a similar concierge/guest services role ideally within the hotel, hospitality or travel industry
* Demonstrated ability to providing excellent customer service with empathy and patience
* Experience meeting expectations and pre‐empting the needs of a discerning clientele
* Possessing a high standard of grooming and personal presentation
* Excellent communication and interpersonal skills
* Computer literate (Microsoft Office)
* High attention to detail, organised, with an ability to prioritise and manage time efficiently
* Experience multi‐tasking, within a busy, guest service environment
Benefits
* NFP salary packaging benefits, discounted health insurance and gym memberships
* Paid parental leave
* Training, development pathways and career opportunities
* Flexible hours that make sense for you
Please note the following:
* As part of the application process, you will be required to complete pre‐employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
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