Company Description
Adrenalin Snorkel and Dive is Townsville's most experienced dive operator, offering world-class trips to the Great Barrier Reef, SS Yongala Wreck, and the Museum of Underwater Art (MOUA). As a PADI 5-Star Dive Centre, we're passionate about marine conservation, dive training, and delivering unforgettable reef experiences. Our close-knit team is professional, ocean-loving, and committed to safety, sustainability, and top-tier customer service.
We're now on the lookout for an organised and detail-driven all-rounder to support the day-to-day admin and retail operations of our dive training and tourism business.
Role Description
This is a full-time, on-site role for an Administrative Assistant / Front Desk Agent and Retail Coordinator, based in Townsville, QLD. Key responsibilities include managing front desk operations, answering calls and emails, preparing and processing trip and student paperwork, coordinating courses and reservations, providing exceptional customer service, ordering gear, supplies, and managing supplier communication and coordinating retail sales, stocktaking, and inventory. Additional duties include assisting with administrative tasks and ensuring smooth day-to-day operations within the workplace.
What we're looking for:
* Excellent verbal and written Communication skills
* Strong skills in Phone Etiquette, Receptionist Duties, and handling front desk activities
* prior experience in admin, retail or compliance (marine or tourism experience is advantageous)
* High attention to detail and a love of well-run systems
* Proficiency in using office software and booking systems (databases, Microsoft Office, and cloud-based tools)
* Ability to work independently and to multitask and prioritise tasks effectively
* Proficiency in Customer Service and Reservations management
* Knowledge of scuba training pathways and industry standards is highly regarded
* Divemaster or above preferred, but not essential if you understand the dive industry
* Manual driver's license required
Why join Adrenalin?
* Flexible hours (full-time or part-time considered)
* Supportive, professional, and ocean-loving team
* Opportunities for reef trips and industry training
* Make a real impact in a business focused on safety, sustainability, and unforgettable experiences
Start date:
Negotiable
How to apply:
* Email your CV and a short cover letter to
Nadine