About us
Don't just function, flourish. With EVT Connect Hospitality. The EVT Connect Hospitality team can be relied on for best-in-class insights into how to drive performance for the brand; from local talent development and operations, to driving market leading revenue strategies for third-party loyalty programs, distribution and brand standards.
About the Hotel
At Holiday Inn Express Sunshine Coast, we keep things simple, smart, and focused on what matters most — making our guests feel welcome and ready for the day ahead. We're looking for a friendly, energetic, and customer-focused Food & Beverage Attendant to join our team and help create memorable guest experiences.
If you love working with people, thrive in a fast-paced environment, and enjoy being part of a supportive team, we'd love to hear from you!
About the role
The Night Auditor is responsible for overseeing the hotel during the overnight shift, delivering exceptional guest service, completing end-of-day financial balancing, and ensuring the safety and security of the hotel.
You'll be the main point of contact overnight, supporting guests with check-ins, check-outs, enquiries, and ensuring all nightly audit processes are completed accurately.
Key responsibilities
* Welcome late arrivals and assist early departures with a warm, professional approach
* Manage guest check-ins, check-outs, and overnight enquiries
* Resolve guest concerns promptly and professionally
* Maintain a calm and welcoming overnight atmosphere
* Ensure guests leave with a positive impression of the hotel
* Complete nightly financial balancing and reconciliation procedures
* Run end-of-day reports and prepare management reports
* Reconcile room revenue, payments, and transactions accurately
* Ensure all system updates are completed correctly
* Prepare handover notes for the morning team
* Monitor hotel security and safety throughout the shift
* Conduct regular property checks as required
* Maintain cleanliness and presentation of lobby/front desk areas
* Support housekeeping or other departments when required
* Ensure overnight operations run smoothly and efficiently
Qualifications & experience
* Previous hotel front office, night audit, or customer service experience preferred
* Experience using hotel PMS systems, Opera experience highly regarded
* Strong numerical skills and attention to detail
* Excellent written and verbal communication skills
* Ability to work independently and remain calm under pressure
* Flexible and adaptable approach to overnight shifts, weekends, and public holidays Strong problem-solving skills and sound judgement
* Full Australian working rights required
Benefits
* Make your mark in a Global Company at a time of growth.
* Endless Career Development opportunities.
* Access to Industry Accommodation and Dining discounts from day 1.
We strongly encourage applicants from all backgrounds to apply.
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