Scope of Position
Maintains a heightened level of service to their customers and ensures efficient daily operations for all accounts while exhibiting Expeditors' culture.
Key Responsibilities
* Ensure smooth and timely shipment process flow
* Ensure accurate and timely data entry into our operational system based on defined metrics
* Track and trace shipments
* Provide proactive and clear communication to internal and external customers
* Ensure accurate and timely client billing, including dispute resolution
* Understand customer expectation to ensure all the elements of the SOP and KPI's are met
* Ensure compliance to company policies and external regulations
* Complete cross training in order to support team coverage
* Professionally represent Expeditors to our customers, service providers, and government agencies
Expectations
* Continually identify areas to improve efficiency
* Embrace and adopt technology to optimize their ability to complete their work
* Achieve standard of 52 hours training per year, including all mandatory trainings
* Drive and develop customer relationship in order to exceed their expectations
* Have a sense of urgency, be willing to help by offering solutions
* MUST BE LOCAL***
Shifts
Monday to Friday 21:00 to 06:00
Qualifications
Fully proficient with various software applications (i.e. MS Office, Lotus Notes)
* Typing - 30 wpm and 10-key by touch
* Able to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
* DG Certification Required
* Easily adapt to change and function efficiently in a high stress environment
* Compliance certifications required to perform required duties obtained and maintainedAn intimate understanding of Export Compliance
* General Airline/Logistics Knowledge
Additional Information
Expected Hourly Range: $22.00 – $30.00
May be eligible for bonus following first year of continuous employment in position.
Benefits
* Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
* Holidays (10)
* Flexible Days (2)
* Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
* 401(k) Retirement Savings Plan with employer match
* Employee Stock Purchase Plan (ESPP)
* Medical, Prescription Drug, Dental & Vision Coverage
* Health Savings Account (HSA)
* Life and Disability Insurance
* Paid Parental Leave (additional eligibility criteria)
* Dependent Care Flexible Spending Account (DC FSA)
* Commuter Benefit
* Employee Assistance Program (EAP)
* Learning & Development Program
* Educational Assistance and Reimbursement
EEO Statement
All your information will be kept confidential according to EEO Guidelines.
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