About the role
As a Community Manager, you'll be responsible for a UKO property cluster's operational and financial performance. This includes overseeing every aspect of the resident journey—from move‐in to move‐out, fostering an engaged, vibrant community, and driving occupancy and satisfaction.
Your responsibilities
Leasing:
* Lead the property leasing strategy by maximising occupancy and weekly average rate and managing gaps between leases.
* Manage and keep up‐to‐date online property listings across all marketing channels.
* Organise and run private property viewings with potential tenants.
* Attend & contribute to sales meetings to ensure information is shared and communicated.
* Perform market analysis and provide a revenue forecast.
Operations:
* Carry out incoming and outgoing inspections.
* Conduct routine inspections to adhere to the preventative maintenance schedule.
* Ensure all vacant apartments are presentable and in perfect condition for residents to move in.
* Ensure common areas of all properties are clean and presentable.
* Manage property contractors and services such as cleaning, linen, gardening, etc...
* Attend maintenance issues with the support of the facilities management team.
* Comply with accommodation rules & legislation.
Community Engagement:
* Build a community environment through resident engagement and organising social events.
* Drive positive resident reviews.
* Address all resident inquiries promptly.
* Ensure all residents comply with accommodation rules & legislation.
Qualifications and Skills
* Background in property leasing, real estate, hospitality, or customer service roles is beneficial but not essential.
* Time Management & Organization: Ability to handle multiple responsibilities effectively and efficiently.
* Attention to Detail: Consistently accurate and thorough in maintaining records and managing property details.
* Customer Service: Passionate about creating positive resident experiences and delivering outstanding service.
* Communication Skills: Excellent interpersonal skills, with the ability to communicate clearly and persuasively with diverse groups.
* Self‐Motivation: Able to work independently, manage tasks autonomously, and demonstrate initiative.
* Availability: Willingness to be on call for after‐hours emergencies when necessary.
* Problem‐Solving: Creative and resourceful in identifying and resolving challenges as they arise.
What We Offer
* Professional Development: We invest in your growth with opportunities for training and certifications in real estate and property management.
* Engaging Events Year‐Round: From events to casual gatherings, there's always something happening to foster team and resident connections.
* A Dynamic Work Environment: Join a high‐energy team in Australia's fastest‐growing co‐living and BTR business with a robust pipeline and ample room for career advancement.
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