Overview
Location: Richmond, Melbourne
At easykind, we're building a workplace that blends innovation, patient care, and community. Technology is at the heart of how we connect and deliver impact—and we're looking for a Systems Administrator who will keep things running smoothly, support our people with genuine care, and bring energy to solving technical challenges.
Responsibilities
What you'll do:
In this role, you'll be the friendly first stop for IT support at easykind. You'll play a key role in ensuring our systems run seamlessly, while empowering our team to use technology with confidence.
Your day-to-day will include:
* Providing Level 1 and 2 IT support across hardware, software, and network issues.
* Troubleshooting and resolving problems with Windows, macOS, and cloud-based tools.
* Supporting system administration, integrations, reporting, and technical documentation.
* Managing project plans, schedules, and IT-related documentation.
* Training and supporting staff in easykind's technology stack.
* Maintaining network security and helping embed cybersecurity best practice.
* Collaborating with our IT team and broader departments to meet business needs.
Qualifications
What you bring:
* Strong knowledge of Windows and macOS operating systems.
* Familiarity with Google Workspace, Slack, Salesforce, and common business apps.
* Basic networking know-how (TCP/IP, DNS, DHCP).
* Excellent communication and a genuine customer-first mindset.
* Confidence working independently and collaboratively.
* Experience with cloud-based solutions.
* Ability to translate "tech-speak" into clear, simple language.
Bonus points
Bonus points if you have:
* Experience coordinating IT infrastructure projects.
* Knowledge of desktop/laptop lifecycle management.
* Exposure to ITIL-based service management.
* Familiarity with remote support tools (TeamViewer, AnyDesk, RDP).
* Hands-on experience with mobile device management (MDM).
* Understanding of cybersecurity practices.
* Strong organisational and time management skills.
* Curiosity, adaptability, and an enthusiasm for learning.
Why you'll love working with us
* At easykind, it's not just about the work—it's about the way we do things. You'll join a supportive, collaborative team that values authenticity, wellbeing, and growth.
Here's what we offer
* Flexible working arrangements, including work-from-home opportunities.
* A supportive team culture that reflects the easykind way—open, collaborative, and people-first.
* Access to mental health and wellbeing programs.
* Service recognition awards to celebrate milestones.
If you're excited by technology, thrive on problem-solving, and want to be part of a team that values both innovation and people, we'd love to hear from you
Apply now and let's make technology work the easykind way.
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