Job Overview
Patient Liaison Officers play a pivotal role in facilitating the patient journey, providing support to patients, clinicians, and health funds across various stages.
Main Responsibilities:
* Maintain accurate information within healthcare administration systems.
* Coordinate patient admissions processes, ensuring compliance with health fund requirements.
* Communicate effectively with patients and stakeholders regarding health fund information and financial considerations.
* Liaise with clinical managers and other departments to optimize patient flow.
* Promote effective communication and collaboration within a supportive team environment.
As a key ambassador, you will provide exceptional customer service, liaising with doctors' secretaries and specialist nurses to obtain necessary information.
Requirements:
* Demonstrated knowledge of the healthcare industry and its complexities.
* Proficient clerical and computer skills.
By prioritizing people and our mission, you will contribute significantly to our organization's success.