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Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
General Information
Job ID
ATR51822
Posting Job Title
Customer Service Representative
Locations
North Richmond
Employment Type
Full Time
Date Posted
26-May-2025
Relocation Support
No
Description & Requirements
Smurfit Westrock (NYSE:SW) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts with a shared purpose: Innovate Boldly. Package Sustainably. Guided by our values of integrity, respect, accountability and excellence, we use leading science and technology to move fiber-based packaging forward.
Due to an internal promotion, we have an available opportunity as a fulltime Customer Service Representative to join our team
The Successful Candidate Will Be Responsible For
* Initiating, tracking, organising, prioritising, and monitoring multiple projects through development, production, and fulfilment
* New product development including management of artwork
* Processing sales orders and shipping requests
* Tracking the progress of jobs and providing updates to your customers
* Gathering and evaluating information and assessing customer needs to make recommendations for cost and production schedules
* Monitoring and adjusting customer finished goods inventory levels
* Preparing accurate monthly reports
What You Will Need To Succeed
* You are able to represent our guiding principles in your daily work.
* Intermediate Microsoft Office, Word and Excel skills
* A passion for delivering excellent customer service
* The ability to build and maintain internal and external stakeholder relationships
* Excellent written and verbal communication skills
If you believe you have the right skills and qualifications to join the team, please apply now with your updated resume.
Smurfit Westrock is an Equal Opportunity Employer. We strive to create and maintain a diverse workforce where everyone feels valued, respected, and included. Smurfit Westrock does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local law.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Packaging and Containers Manufacturing
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