Role
You will coach, develop and inspire a team of front-line consultants who manage the financial and legal affairs of clients who the Victorian Civil Administrative Tribunal have determined need their affairs administered by State Trustees.
With a passion for client experience, you will work collaboratively with other leaders and stakeholders to improve service delivery by providing insights, analysis and reporting to positively impact the client journey.
You will also engage with external stakeholders to build new and maintain current relationships with other government agencies to assist in getting quick and meaningful outcomes for your team and clients.
Skills & Experience
Extensive experience managing and leading teams in a Contact Centre / Service Centre environment
Experience working in a high pressure and high-volume work environment
Experience working in service environments that require a high degree of problem solving and professional collaboration
Demonstrated ability to work autonomously
Finding opportunities to cooperate with stakeholders to improve outcomes for clients
Using data and information to monitor and improve client service delivery
Understanding and experience working with vulnerable people, those with disability, mental illness, at risk of financial abuse, etc and in coordinating services to meet the client needs
Intermediate financial analysis skills
Ability to make decisions whilst showing empathy and compassion
Ability to have difficult conversations whilst being sensitive to client needs
Well-developed professional communication skills and active listening skills
Ability to prepare commercial standard correspondence, reports and recommendations
Proficient in Microsoft Office
Employee Benefits
Hybrid work.
One-off work-from-home set up payment
Generous leave entitlements including surrogacy and gender transition leave
Health and wellbeing programs and resources
Diversity, Equity and Inclusion programs
Discounts with selected retailers through our dedicated reward and recognition platform
School holiday program reimbursement payments
Free, confidential, 24 / 7 access to counselling services
State Trustees product discounts including free Wills
Discover the full benefits and opportunities by visiting our careers page at State Trustees.
How to Apply
Click the Apply button to commence the application process.
In your application, please include a cover letter and CV.
We are an Equal Employment Opportunity employer committed to fairness, diversity and respect.
As such, we will respond to requests for reasonable adjustments from applicants with disabilities.
We strongly encourage applications from Aboriginal and Torres Strait Islander people.
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