About the business and the role
Established in 1997, Country Care Group is now considered one of the largest and most respected suppliers of medical and in-home aids, for people living with disability, mobility impairments and the aged.
We are seeking a Solutions Specialist to join our dynamic team in Wangaratta. Our company is dedicated to providing high quality personalised service and building a solid base of satisfied customers. In this role, you will cultivate positive relationships with clients and key stakeholders while collaborating with our Home Modification team to meet company goals.
National Police Check and Working with Children's Check are required for this position.
Country Care Group is committed to an inclusive workforce and welcomes candidates from culturally diverse backgrounds, people with disabilities, and people of Aboriginal and Torres Strait Islander descent.
Key Responsibilities
* Deliver exceptional customer service in all interactions with internal and external stakeholders
* Build and maintain effective relationships with a network of key stakeholders
* Provide accurate quotations for accessibility solutions for clients living with a disability and the aged
* Collaborate with service providers and Occupational Therapists to conduct on-site assessments and recommend appropriate modifications
* Generate new sales and develop actionable sales plans and strategies
* Resolves customer complaints and recommend improvements in current services
* Assist with processing service orders
* Assist the admin team to ensure timely communication.
Our ideal candidate will have
* Excellent interpersonal skills with the ability to liaise effectively with both internal and external contacts
* Unrestricted drivers licence
* Strong computer skills and experience in Microsoft Office products
* Ability to multitask and manage time effectively.
* Fully Vaccinated against COVID-19.
Benefits
* Join a supportive team with long term career potential
* Discounted Health Insurance
* Career growth and development through our Leadership Academy
* Membership to Flare HR, giving you access to a range of discounts on national and international brands.