Program Delivery Officer – Serco
Job Overview
Serco is a place where you can grow. We are seeking a Program Delivery Officer to join our Rehabilitation & Reintegration Team at the Clarence Correctional Centre. This role plays a crucial part in reducing reoffending by delivering criminogenic programs designed to support positive change in inmates' lives. We work with governments to deliver impactful solutions that change lives and help you make a real difference in your community and beyond.
Location
Clarence Correctional Centre, NSW North Coast, Australia – 1,700‑bed facility opened in mid‑2020.
Responsibilities
- Deliver therapeutic and criminogenic programs to inmates based on Offence Related Program (ORP) objectives.
- Assess inmate suitability and maintain accurate documentation of progress.
- Evaluate and recommend strategies to improve participant attendance whilst considering individual needs.
- Liaise with multidisciplinary teams and participate in ongoing training and development.
- Promote rehabilitation initiatives and contribute to reducing reoffending.
Qualifications
- Qualification in Psychology, Criminology, Social Work, Social Sciences, Community Services or related discipline or relevant industry experience.
- Certificate IV in Correctional Practice (Case Management), or willingness to complete within the first 12 months.
- Experience in group facilitation, ideally dealing with complex mental health or behavioural issues (desirable).
- Ability to prepare and submit accurate reports within required timeframes.
- Strong interpersonal and communication skills, with the ability to engage diverse inmate populations.
- The ability to work collaboratively in a professional team environment.
Benefits
- Flexible salary packaging options, including novated leasing for new and used vehicles.
- – career support programs, wellbeing packages and financial advantages, including access to Fitness Passport.
- Generous employee referral program.
- Uniform provided, daily meals & onsite parking.
Diversity & Inclusion
We celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ individuals, veterans, and people with disabilities.
Seniority Level
- Entry level
Employment Type
- Full-time
Job Function
- Management and Manufacturing
Industries
- IT Services and IT Consulting
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