Company Overview
Founded in 2014 and listed on the ASX since 2015, Superloop's purpose is to enable better internet for Australian homes and businesses by allowing challenger retail brands to gain a larger market share through its Infrastructure‑on‑Demand platform.
Business Unit Overview
Our Operations unit is the engine room of Superloop – responsible for maintaining and supporting all of our products and internal technical infrastructure to deliver the best possible service to customers and the business. It ensures that the company has the technical capability and capacity to deliver services ranging from Home Broadband to International Wholesale.
Role Purpose
As part of the Operational Support Systems team, the Network Reliability Engineer gains insights into network behaviour and performance through operational support tools and systems. The engineer works closely with other Network Engineers, developers and internal stakeholders to ensure network support systems and tools meet business requirements and objectives.
Key Responsibilities
* Design, develop and deliver operational support solutions to collect, process and analyse data from network devices.
* Build and maintain detailed network documentation, including network diagrams, configuration files and standard operating procedures.
* Research and evaluate new operational support system solutions and make recommendations for implementation.
* Develop and maintain dashboards, alerts and reports to track network performance, identify faults, model costs and forecast capacity.
* Analyse insights from monitoring tools optimise overall network performance.
* Produce network analytics data for input into product and automation development.
* Manage technical relationships with vendors.
* Manage internal relationships with Network Engineering, Network Operations, Service Delivery, Network Provisioning, Presales, Products, Sales and Commercial teams.
* Adhere to all company and workplace health and safety guidelines.
Qualifications And Experience
* 5+ years in a network reliability or similar engineering role.
* Experience working in a service provider environment.
* Strong understanding of IPv4/IPv6, Ethernet switching and IP routing.
* Knowledge of network management systems and protocols (SNMP, SSH, NetFlow, Syslog, etc).
* Proficiency in automation and scripting (Python, Ansible, Go, etc).
* Experience with cloud networking technologies (AWS, Azure, GCP).
* Strong understanding of time‑series data collection and visualisation technologies including Telegraf, Grafana and InfluxDB.
* Demonstrated experience applying Generative AI expertise to develop predictive maintenance models, anomaly detection systems and autonomous troubleshooting solutions.
* Strong documentation, communication and project management skills.
* Ability to work independently and collaboratively.
* Strong customer service focus.
* CCIE or equivalent experience will be highly regarded.
* Bachelor's degree in Computer Science, Information Technology or equivalent.
On Offer
* Free Home Broadband.
* Free Mobile SIM plan.
* Flexibility – 3 days/week in the office.
* Lunch on Wednesdays, snacks, donuts and more
* Diverse and inclusive culture.
* Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond.
Equal Opportunity
At Superloop, we're dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity or physical ability. We're committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Engineering and Information Technology
Industries
Telecommunications
#J-18808-Ljbffr