Job Title
As a proactive and detail-oriented individual, you will be responsible for the day-to-day handling of orders and production of orders generated by the Key Account Manager team.
Key Responsibilities
* Build rapport with internal and external clients over the telephone and by email.
* Receive customer orders from Key Account Managers and raise sales order forms on Imprint.
* Contact suppliers for costings on repeat client orders to confirm accurate pricing.
* Check artwork, have new artwork created and ensure changes are signed off by the client.
* Raise purchase orders to suppliers and send all necessary approved artwork to customers.
* Enter details of any order onto the new order smart sheet and production control smart sheet.
* Carry out production updates with suppliers to ensure production runs to agreed timescales.
* Give all necessary paperwork to the warehouse so the warehouse team know if they need to dispatch goods immediately or hold goods in stock.
* Answer incoming calls and handle all necessary client or supplier queries and hand calls to the relevant person in the business.
* Manage and update online order portal for clients.
* Check and file samples in the relevant client file.
* Work closely with all other departments and the relevant supply chain to achieve agreed contractual due dates.
* Monitor all causes of late/excessive lead times and identify and implement corrective actions.
* Log any client, internal process or supplier issues on NCR Smartsheet.
* Focus on process improvement with a view to minimising lead times.
* Communicate effectively with customers from receipt of order to delivery.
* Provide monthly stock reports to clients.
Required Skills and Qualifications
* Proven experience in a customer care role.
* A strong communicator.
* Be a true team player.
* IT literate.
Benefits
In return, you'll earn a competitive basic salary and non-conditional bonus scheme. The company also offers a profit share bonus estimated at 7% of annual average.
What We Offer
The successful candidate will enjoy a rewarding career in a dynamic and supportive environment.