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Customer service advisor

Mackay
Autocorner Pty Ltd
Customer Services agent
Posted: 30 July
Offer description

Operating as a big local in Mackay for over 30 years, Auto Corner is home to Australia's favourite car brands Toyota, Mazda, Hyundai and Isuzu Ute. We are a team with a shared purpose of 'actively enhancing lives' in everything we do. This purpose has been fulfilled over many years, for our customers, team members and our local community.

Auto Corner provides our team members with career opportunities across our diverse operations that are both challenging and rewarding. Supported by ongoing training and the opportunity for career & personal development, those that join our amazing team enjoy, and contribute to, an environment where a positive culture is our priority.

AUTOMOTIVE SERVICE ADVISOR

Are you a customer service guru? Do you prioritise family? So do we Build a stable career locally without being away from your loved ones.

This vital role is to deliver customer service excellence to our valued customers each and every day when they bring their vehicles in for Servicing, Diagnostic and Warranty repairs.

You will form part of a highly skilled & professional team, and will be provided with ongoing training and support in this role to ensure your success in this ever evolving, and exciting industry.

Experience in this unique & fast-paced role is not a pre-requisite, however knowledge of the motor industry is definitely an advantage.

Responsibilities of this role include:

Greeting customers – focusing on customer experience from first interaction.

Actively listening & actioning the needs of your customers

Scheduling appointments

Providing outstanding communication throughout repair processes

Ordering parts

Providing comprehensive & accurately detailed information to the workshop

Effectively communicating repair/service information to your customer

Maintaining exceptional organisation/follow up for work in progress

Meeting monthly KPI's as specified by dealership & vehicle manufacturers

An attractive salary including commission structure is available depending on the experience you can bring to this role.

All applicants are required to hold a current class C Drivers Licence.

If this sounds like the perfect role for you, we would love to talk with you.


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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? Do you have a current Australian driver's licence? What's your expected annual base salary?

Autocorner is Mackay's largest multi-franchise dealership and has been locally operated for over 20 years. Supplying 3 of the top 4 brands in Australia; Toyota, Mazda and Hyundai. Autocorner is also home to the Mackay Used Car Hypermarket, a premier used car yard that boasts a large range of quality used cars. The group also has Isuzu UTE, Hypermarket Used Cars 2nd Location and Opposite Lock Accessories.

At Autocorner, our team of experienced staff are here to help you find the right vehicle for the best price by providing the complete automotive solution for you.

We have an excellent range of new Toyota, Mazda, Hyundai and Isuzu UTE vehicles from small hatch, sedans and hybrid vehicles, to commercial utes, SUVs and vans. We also stock an extensive range of quality used vehicles.

Source: This is an extract from the company's own website.

Autocorner is Mackay's largest multi-franchise dealership and has been locally operated for over 20 years. Supplying 3 of the top 4 brands in Australia; Toyota, Mazda and Hyundai. Autocorner is also home to the Mackay Used Car Hypermarket, a premier used car yard that boasts a large range of quality used cars. The group also has Isuzu UTE, Hypermarket Used Cars 2nd Location and Opposite Lock Accessories.

At Autocorner, our team of experienced staff are here to help you find the right vehicle for the best price by providing the complete automotive solution for you.

We have an excellent range of new Toyota, Mazda, Hyundai and Isuzu UTE vehicles from small hatch, sedans and hybrid vehicles, to commercial utes, SUVs and vans. We also stock an extensive range of quality used vehicles.

Source: This is an extract from the company's own website.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.


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