Crowne Plaza Hobart – located in the heart of Tasmania's capital.
Position
Duty Manager (Full Time)
Day to Day Responsibilities
* Be a visible and proactive presence across the hotel, ensuring smooth daily operations and a guest‐first service approach.
* Support the Front Office Manager with operating procedures, service standards, and driving a positive team culture.
* Coach and guide Front Office colleagues, building a knowledgeable and empowered team.
* Lead and support recruitment, onboarding, training, and succession planning.
* Act as a key point of contact for guests and colleagues, resolving concerns promptly and delivering True Hospitality.
* Coordinate communication and workflow between Front Office, Housekeeping, Maintenance, and Food & Beverage.
* Conduct floor walks and inspections, monitor guest satisfaction, and uphold operational standards at all times.
* Respond to guest feedback with professionalism, empathy, and ownership.
* Support Night Audit and oversee billing accuracy, credit compliance, cashiering duties, and secure transaction handling.
* Monitor labour costs and departmental budgets to support operational efficiency.
* Champion IHG One Rewards and loyalty initiatives, supporting guest engagement, satisfaction, and revenue growth.
Qualifications & Experience
* Tertiary qualification in Hospitality, Hotel Management or similar (preferred).
* Minimum 2 years of high‐quality customer service experience.
* Demonstrated team leadership or supervisory experience.
* Strong understanding of front office operations, guest service delivery and hotel systems (Opera Cloud or similar PMS experience desirable).
* Excellent communication and interpersonal skills.
* Strong teamwork capability and a drive for personal development.
* Valid Tasmanian Driver's Licence (or transferrable interstate/overseas). Automatic licence acceptable; manual preferred.
* Current First Aid Certificate with CPR.
* RSA – valid in Tasmania.
* Full Australian working rights and flexibility across overnight, weekends, and public holidays as required.
* Be already based in Hobart or in the process of relocating.
Benefits
* Free staff meal on shift.
* Discounted food and beverage in core Restaurant and The Deck.
* Full uniform provided, laundered in‐house.
* Paid birthday leave in addition to annual leave.
* Employee discounts across IHG Hotels for accommodation, food and beverage.
* Hotel perks and discounts on the retail platform.
* Supportive, high‐performing team with mentoring & coaching opportunities.
* Opportunity to fast‐track your career with a global company.
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