Payroll Consultant Job Description
To deliver high-quality payroll processing and support to clients, while participating in team activities.
* Process client payrolls with accuracy.
* Provide inbound telephone support with a focus on first-call resolution.
* Ensure all relevant issues are logged in the CIS.
* Update and communicate client payroll processing schedules according to Non-Negotiable Standards.
* Identify opportunities for extension business or escalate to relevant departments.
* Participate in department, team, and company activities.
**Key Responsibilities**
Assist with projects and tasks, such as profitability and ageing reports.
Resolve daily technical issues and adhere to statutory requirements.
Provide technical support and implementation of the Payline product.
Achieve Payline and individual KPIs aligned with department goals.
Promptly resolve client issues or escalate as required.
Perform other payroll-related tasks and conduct client training as needed.
Actively participate in the Worksmart program and work flexible hours when required.
**Requirements**
Minimum 18 months of Call Centre/Helpdesk experience.
Proficiency in MS Office Suite.
Prior payroll/customer service experience is highly regarded.
Demonstrated effective communication with both clients and internal staff.
Commitment to delivering World-Class Service.
Ability to work under pressure with prioritized client issues.
Collaboration as part of a team and displaying excellent phone standards.
**Essential Skills**
End-to-end Payroll, Planning & Scheduling, Stakeholder Management, Process Improvement, Accuracy & Attention to Detail, Service Delivery, Results Accountability, and Risk Management.