We are looking for an experienced Customer Service Officer to join a small but dynamic team within our Melbourne operation located at Dingley Village. This operation is the central HUB for all overseas sourced inventory, provides stock to other branches on a daily basis and services a large local customer base.
This role is offered on a full time basis and operates Monday to Friday between the hours of 8.30am and 4.30pm.
The various responsibilities of our customer service team include;
- Assisting customers complete their ordering process in a positive, diligent and professional manner.
- Resolving customer enquiries and issues.
- Proactively managing sales orders that are live and being processed through the system.
- Ensuring that customer orders can be fulfilled in a complete, accurate and timely manner
- Pro-actively looking to assist customers enjoy their purchasing experience
- Assisting the sales team where required
- Courier /freight supplier management including bookings, pick up scheduling and load allocations.
- Dispatching of goods to customers in accordance with delivery commitments (DIFOT) while maximizing efficiency of loads and containing costs
- Invoicing all transactions
- Ensure all dispatch items have the appropriate labelling and delivery information attached
- Resolution of delivery issues
The successful applicant for this position will require the following experience and personal attributes;
- Experience working in a busy customer service area (preferably within the têxtile industry)
- Ability to prioritize, manage multiple tasks and comfortable working under pressure to strict timelines
- Excellent verbal and written communication skills
- Well organized, attention to detail and high level of operational accuracy
- Strong problem solving and decision making skills
- Ability to work autonomously
- Capable and prepared to follow given instructions, procedures and policies
Full training will be provided in all aspects of this role. If you feel you have the necessary experience, skills and motivation to succeed in this role then please submit your resume and cover letter.
melbourneemploymentagencies
melbournerecruitmentagencies
**_ Superior People Recruitment are a leading Melbourne Employment Agency._