About Import Logistics
This is a great opportunity for logistics professionals to use their customer service skills and take the next step in their career.
We have an invaluable opportunity in our import team for a Customer Service Operator. This position is based at our office and offers autonomy to perform a wide range of tasks within the requirements of import customer service.
The Role
• Act as primary point of contact for designated accounts
• Manage relationships with all clients and effectively identify new opportunities
• Ensure orders are managed efficiently and in line with procedures
• Work closely with Key Managers to ensure client requirements are met and participate in commercial decisions
• Check rates, process bookings & required documentation in a timely manner
• Prepare quotations and update relevant information in systems
• Invoicing and general administration & reporting
• Maintain data integrity within systems
• Lead by example and provide consistent, professional customer service in all interactions
About You
To be successful in this role, you will possess the following:
1. Freight Forwarding Experience (at least 3-4 years)
2. Experience in both PO & allocation management
3. Intermediate knowledge of CargoWise One (essential)
4. Collaborative team player
5. Professional, confident communication
6. Strong organisational skills and ability to multitask and manage time effectively
7. Innovative thinker who embraces change
8. Ability to self-motivate as required
Benefits
- Full-time position with standard office hours of Monday to Friday
- Hybrid work environment
- Collaborative and welcoming team environment
- Exclusive discounts at retailers including Health Insurance and Grocery stores
- Free onsite parking
- Complimentary fresh fruit delivered each week
- Internal Opportunities within the company
About Us
We specialise in all areas of supply chain management including Sea Freight, Air Freight, Road/Rail Transport, Dry/Cold Warehousing and all forms of cargo. We are a progressive business with a friendly, energetic team and culture across our offices. We pride ourselves on being a welcoming, supportive and professional organisation.
How to Apply
All applications must include a resume and cover letter and can be sent to jobs@...