Job Title:
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We are seeking a skilled and experienced professional to lead our team of support workers.
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About the Role:
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* This is a leadership position that involves overseeing the day-to-day management of support services and ensuring exceptional care for participants with disabilities and complex needs.
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* You will be responsible for leading and supporting a team of dedicated disability support workers, ensuring compliance, efficiency and high-quality service delivery.
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* This role requires strong decision-making and leadership skills, as well as the ability to work collaboratively with participants, families and external partners.
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Key Responsibilities:
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* Lead a team of support workers to provide person-centred, high-quality support that enhances independence, abilities and community participation.
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* Act as the first point of contact for staff and participant concerns, resolving issues efficiently.
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* Ensure compliance with organisational policies, NDIS standards and confidentiality requirements.
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* Provide hands-on support when required, including personal care, community participation and skill development activities.
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* Develop and implement participant-centred support plans in collaboration with participants, families and relevant stakeholders.
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* Monitor participant progress and adapt support strategies accordingly.
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* Maintain strong relationships with participants' families, external partners and service providers.
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* Ensure staff are well-trained, supported and aligned with best practices.
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* Assist in managing participant finances in line with organisational policies.
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* Promote a safe and positive work environment, ensuring adherence to health and safety regulations.
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* Be part of the on-call team, supporting staff during emergencies outside business hours.
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Requirements:
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* Minimum Level 3 qualification in Social & Community Services (or equivalent experience)
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* Experience in the Disability sector or similar industry experience
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* Strong decision-making and leadership skills
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* Medication Endorsement (or willingness to obtain)
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* Satisfactory pre-employment medical check
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* Current First Aid and CPR Certification
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* Current or ability to apply for National Police Check (no older than 3 months)
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* Current or ability to apply for Working with Vulnerable People Card/NDIS Worker Screening Check
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Benefits:
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* Community focused employer
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* Supportive and collaborative team environment
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* Salary Packaging
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* Health and wellbeing programs including reward and recognition program, EAP and corporate health insurance discount
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* Career development and training opportunities
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* Onsite parking
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What We Offer:
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We offer a range of benefits and opportunities for career development and growth. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.
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