Join to apply for the IT Manager role at Stamford Hotels and ResortsA prestigious 250-room, 5-star hotel is seeking an experienced IT Manager. The ideal candidate will deliver comprehensive technology support and management for hotel operations, ensuring optimal system performance, user experience, and technological efficiency.Core ResponsibilitiesSystems and Infrastructure ManagementEnsure timely delivery of day-to-day support for all IT systems, business systems, office systems, computer networks, and telephony systemsProvide cross-functional IT helpdesk support across the SHR GroupMaintain inventory of all IT-related assets, including hardware and software licensesVendor ManagementCoordinate with vendors to optimize IT investments through quality user training and supportManage vendor relationships and review maintenance agreements to maintain service levelsFinancial OversightSupport reporting manager and Finance in maintaining IT budget within approved limitsAlign IT initiatives with business needs, establishing project scope, technical strategy, and budget requirementsGuest Experience and OperationsCollaborate with hotel GM and Operations team to meet guest service levels through IT infrastructureAdvise on new hospitality technology trends to enhance guest experience and operationsPolicy Development and ImplementationPrepare and implement Preventive Maintenance Schedules for IT hardware and softwareDevelop IT Department policies and proceduresMaintain and test Disaster Recovery Plan annuallyEnsure implementation of IT Audit points as per Standard Operating ProceduresCompliance and SecurityImplement and monitor IT security processes to protect hotel's information and technology assetsParticipate in Workplace Health and Safety activities and risk assessmentsProfessional Development and InnovationEngage in training to enhance skills in critical hotel applications and IT infrastructureStay updated on IT security and technology trends in the hospitality industryExecute other tasks or duties as assigned by managementRequirementsMinimum 5 years of relevant experience in Hospitality industryDegree/Diploma in Information Technology, MCSA, CCNA or equivalentGood command of written and spoken EnglishTechnology savvy and competent in these application systems - Oracle Opera, Synxis and OPI interfaces, Simphony POS, Delphi and Sun Accounting SystemImplemented integration of hospitality related systems like call accounting, CRM, IP-PBX, Vingcard etcSecurity administration and networking, especially MS AD, Sophos, HP/Aruba switches and Ruckus WiFiAttributesPeople orientedAttention to detailsLogical thinker and effective problem solverGood organizer and plannerResponsible to follow tasks through to completionTeam player with a positive, can-do attitudePassion for hospitalityAligns personal values with the Stamford WaySeniority LevelMid-Senior levelEmployment TypeFull-timeJob FunctionInformation TechnologyIndustriesHospitality
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