Overview
Pullman Adelaide represent one of Accor's most exciting brands and has a strong history of impressing a broad spectrum of the Adelaide market. We are a five-star hotel, with premium facilities including gym, swimming pool, sauna, car park and two kitchens which look after PARC Brasserie and Bar, Executive Club Lounge, In Room Dining, and a growing conference and events department.
Responsibilities
- Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
- Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
- Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
- Operate switchboard and guest messaging effectively, handling all calls promptly and professionally.
- Assist reservations sales calls as required. Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
Qualifications
- Minimum 1 year of Front Office Reception experience, ideally within a premium hotel or resort setting.
- Professional telephone manner and a commitment to delivering exceptional customer service.
- Strong communication, interpersonal, and time management skills.
- Growth Mindset: A proactive approach to learning and development, embracing challenges, seeking feedback, and thriving in a culture that champions innovation and continuous improvement.
- Positive, can-do attitude with a collaborative spirit and team-first mentality.
- High standards of grooming and presentation.
- Proficient computer skills, including Word, Excel, Outlook, and Property Management Systems (PMS).
- Confident user of Opera Cloud or similar PMS.
- Current full SA driver’s license (desirable but not essential).
- Flexibility to work a variety of shifts, including early mornings, evenings, and weekends.
- National Police Clearance required; Working with Vulnerable People clearance is advantageous.
- Full time working rights in Australia.
- Responsible Person (RP), First Aid & CPR certifications are desirable and considered advantageous.
What Is In It For You
- ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide.
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-paced, virtual webinars, face to face).
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities.
- Laundered uniform.
- Duty Meals.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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📌 Receptionist
🏢 Pullman Hotels & Resorts
📍 Adelaide