Responsibilities
1. Responsible for addressing production environment issues and requests for an end-to-end Wealth Management platform for the Australian domestic market and PWM Asia.
2. Working closely with engineering/development teams to design, build, maintain, and deploy application software.
3. Troubleshoot issues across the entire technology stack: hardware, software, application, and network.
4. Identify and drive opportunities to improve automation for thepany; scope and create automation for deployment, management, and visibility of our services.
5. Proactively identifying and addressing system reliability risks.
6. Work with global and regional team members.
7. Represent the RPE organization in design reviews and operational readiness exercises for new and existing services.
8. Responsible for performing and taking ownership of activities, where appropriate, under: Incident Management (S1-S4 & S5) Service Request Fulfillment (User Raised Requests & Issues) Problem Management Release, Deployment, and Change Management
9. Coordinate and facilitate the escalation of any issues with the business.
10. Problem-solve business application support issues to ensure business continuity.
11. Create and maintain documentation of application support procedures.
12. On-call support and remediation of end of day batch processing
13. Automation of recurring support procedures with Shell scripts and Tesplete
14. Writing, reviewing, and verifying SQL data extracts for the business
15. Outage managementmunication and execute technical failover plans.
16. Liaising with external 3rd party vendors to manage and resolve external incidents.
Qualifications
17. Bachelor's degree or higher in Information Technology,puter Science or Engineering
18. Relevant experience in a L2 support role in financial services
19. Strong verbal and written Englishmunication skills
Preferably experience or knowledge of some or all of the following:
Technologies :
20. Oracle SQL and PL/SQL
21. Linux and Shell Scripting
22. Autosys
23. FIX Protocol experience
24. Twiki
Vendor Products:
25. IRESS Market Data and Trading applications
26. ServiceNow
27. OpenText Documentum and Brava
28. GBST DCA (Derivatives Clearing and Accounting)
29. Tesplete automation scripting
30. ASX (Australian Stock Exchange) interfaces for both trading and clearing settlement
Equal Opportunity Statement
Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.
It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy/maternity leave), veteran status, genetic information, or any other characteristic protected by law.
Morgan Stanley is an equal opportunity employermitted to diversifying its workforce. Job ID 3248981