Exceptional Guest Experience
We are seeking a warm and welcoming individual to join our team as a Part Time Hotel Services Team Member. As a local expert and proud brand ambassador, you will be trained across Front Office and Food & Beverage services, gaining experience in reception, concierge, reservations, and food delivery.
Your role will involve responding to guest needs with professionalism and care, ensuring every stay is memorable. You will work in a team that values excellence and individuality, supporting your personal growth and wellbeing.
Responsibilities
1. Deliver exceptional guest service, responding to guest needs with professionalism and care.
2. Provide information and assistance to guests, including room service, valet, and concierge support.
3. Work effectively in a fast-paced environment, prioritising tasks and supporting colleagues as needed.
4. Maintain a high level of presentation and professionalism, wearing your uniform with confidence.
Requirements
1. A strong interest in the hotel industry or experience in premium service environments.
2. Proven ability to build strong relationships and deliver exceptional guest service.
3. A service-oriented mindset, with resilience and flexibility.
4. Valid RSA certification and Australian driver's licence.
5. Excellent communication skills, with bilingual or multilingual abilities a plus.
6. Flexibility to work across a rotating roster, including nights, weekends, and public holidays.
Benefits
* Free staff meal on shift.
* Full uniform provided, laundered in-house.
* Paid birthday leave in addition to annual leave.
* Supportive team offering mentoring and coaching opportunities.
* Fast-track career development with a growing global company.
* Popular hotel perks and discounts on retail platform.
* Best employee discounts across IHG Hotels for accommodation, food and beverage.
About Us
We give our people everything they need to succeed. Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.