**IT Support Officer Role Summary:** This role involves providing frontline technical support to ensure the smooth operation of hardware and software systems. Key responsibilities include: * Diagnosing and resolving technical issues promptly and efficiently. * Managing support tickets and escalating complex issues when necessary. * Maintaining excellent customer service standards at all times. Required Skills and Qualifications: To be successful in this role, you will need to possess: Strong problem-solving skills with the ability to think critically and logically. li>A Certificate IV in IT or a related field, demonstrating your commitment to ongoing professional development. il> Benefits: j This position offers flexible work arrangements allowing for greater flexibility in your working schedule.