**What are the perks....**
- Food & Beverage Discounts
- Accommodation Discounts
- Free Gym Membership
- Free Parking
**About us...**
**Southport Sharks** has established itself as an industry leader and boasts a diverse range of food and beverage brands, kids' zone, gaming room, multi-purpose Events Centre with capacity for 1000 people, and a Health and Fitness Centre.
The latest addition to our service offering is a brand new fully serviced hotel in partnership with Mantra. Located alongside **Southport Sharks** and central to the Gold Coast Health and Knowledge precinct, the hotel includes 120 hotel rooms and suites, two conference rooms and a rooftop bar.
Well known for our friendly atmosphere, working at **Mantra at Sharks** is far more than just a job... you will make lifetime friends with the 'Sharks Crew!'
**About the Role **
Key responsibilities include:
- Greet all guests that come into contact with Guest Services and ensuring the guests name is used at all times
- Check guests in and out of the property accurately in a friendly and timely manner
- Handle guest enquiries and provide information on local attractions, services and give directions as required
- Take reservations as required
- Answer telephone calls within three rings in a professional friendly manner
- Communicate with Housekeeping to ensure relevant information is transferred
- Deal effectively with guest complaints and feedback in an efficient and professional manner and liaise with relevant manager
**About you**
As someone who has experience in the hotel/tourism industry, we expect all staff to have outstanding communication skills with a robust customer focus.
**To be successful in this role you would need to possess the following**:
- Outstanding customer service skills and focus.
- Minimum of 3 years' experience working in guest service agent role.
- Experience working with Sihot Software is preferred
- Competency using Microsoft Suite
- Have a keen eye for detail
- A friendly and positive attitude
- Enjoy working in a team
- Be self-motivated and be able to work unsupervised
This role is a casual position.
If you meet the above criteria and you're interested in contributing to an organisation that values the highest level of quality in everything it sets out to achieve, we want to hear from you!
**APPLY NOW!!**
No recruitment agencies, please.
📌 Guest Service Agent
🏢 Southport Sharks
📍 Gold Coast