Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality.
These standards have made Tiffany & Co. trailblazers in the luxury retail world.
In this exciting role, you will honor the customer by delivering the highest standards of Tiffany's customer service, utilizing strategic selling, product expertise, and proactive client follow-up.
You will demonstrate the drive and ability to achieve and exceed individual sales plans and clienteling and sales targets.
Additionally, you will support the team with effective sales coaching to maximize overall sales effectiveness.
You will assist the Management team with store opening and closing duties and be responsible for the effective running of the sales floor.
We are currently seeking a Senior Client Advisor within our Perth Boutique.
Responsibilities:
Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships, executing the Tiffany Touch, and committing to the highest standards of customer service.
Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards.
Cultivate customers with personalized interactions.
Learn and execute practices to achieve high client repeat rate.
Embodies and inspires the highest luxury standards in presentation and behavior.
Manage customer issues and complaints.
Become an active member of the store team to support initiatives and efforts of the store and the company.
Ensure the health, safety, and welfare of yourself and others at work, complying with systems in place to manage health and safety.
Support Client Advisors in achieving their sales plans through mentoring and coaching.
Experience:
Minimum two years retail experience, preferably within the jewelry industry.
Previous expert selling experience.
Demonstrable problem-solving ability.
Excellent communication skills – verbal and written.
Strong computer skills – Word, Excel, and CRM.
Flexible working availability, including evenings, weekends, and public holidays.
Previous experience in a luxury retail environment.
Gemology Certificate / Diploma preferred.
Benefits and Perks:
Generous salary, employee merchandise benefits, and milestone gifts.
High-performing, caring, fun, and dynamic team.
Culture focused on collaboration, innovation, wellbeing, and growth.
Endless career opportunities with the world's largest luxury group - LVMH!
Continuous training and individual up-skilling opportunities.
Great mentoring from highly experienced management team.
Global opportunities for networking and cross-collaboration.
Wellbeing and Charitable Giving / Volunteering Program.
A vibrant, positive, and socially connected team environment.
About the business:
Tiffany & Co. is one of the world's most recognizable luxury jewelry brands.
The Tiffany name has become synonymous with elegance, innovative design, fine craftsmanship, and creative excellence, with a reputation for the finest jewelry and effortless style.
For 185 years, Tiffany has created a legacy of exquisite designs and romantic ideals.
Tiffany & Co.'s rich heritage of celebrated artists, historic milestones, and magnificent jewelry creates the foundation from which our employees build upon each day.
Tiffany employees are passionate, kind, and professionally committed.
We hold ourselves and our co-workers to very high standards.
We continually educate ourselves about new merchandise collections, cultures, and the evolving luxury market.
Our respect and love for the brand create a workplace like no other.
Tiffany employees honor every special moment in our clients' lives and every unique gift that commemorates their milestones.
This differentiating factor, known as the Tiffany Experience (Creating Connections, Providing Personalized Experiences, and Honoring the Tiffany Legacy), is never compromised.
We expect our employees to deliver the Tiffany Experience to each and every client, and Tiffany recognizes and rewards excellence in service of this promise.
It is a privilege to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design, and a dedicated commitment to corporate sustainability.
Founded in 1837 by Charles Lewis Tiffany in New York City, Tiffany & Co. is one of the world's most prestigious houses for jewelry and accessories.
Love has been the driving force of Tiffany & Co. since its inception, uniting the jeweler's core values of inventiveness, craft, and joy in designs that endure across generations.
Crafting Dreams Starts With Yours
At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture.
We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious mindset.
Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, empowering them to reach their full potential.
We are committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.
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