At Komatsu Australia you’ll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together. We encourage people with diverse backgrounds to apply for this role.The Opportunity:Join our team in Welshpool as a Technical Support Representative.You will be involved with service provision, customer relationship management, operational excellence and continuous improvement as part of the Technical Support Team.By providing technical assistance to Komatsu customers, you will assist with improving technology and maximise equipment reliability.Key responsibilities:Act as the Technical Lead for all mining class excavator issues and information in the Western RegionSupport branches and site representatives for trouble shooting / issue solving on the mining class excavator machines to keep high system and machine availabilityCollect, analyse and visualize machine condition data (Komtrax-Plus, data logger) using ICT toolSupport new commissioning testingSupport Technical Manager for continuous improvement or any other projectsProvide reports and TSI submission to assist in factory resolution for any technical issuesRole Located: Welshpool, WA(with regular travel to site)Komatsu benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefitsFinancial:Income Protection Insurance provided through our company superannuation fundCareer:Recognition, awards, flexibility, further education studies and internal career developmentHealth:Corporate discount with Bupa, Total Wellbeing Solution with Telus HealthTravel:Discounts with Avis, Qantas, Crown, IHG and travel agentsYearly Bonus: Potential to receive a yearly bonusReferral Program: $3,000 referral payment for referring a successful new employee to KomatsuWhat we are looking for:Hold an applicable recognized and current Trade CertificateProven experience in a highly technical roleCurrent Driver's LicenseAn understanding of maintenance targets including availability, reliability, parts management and component life cycle managementAbility to analyse/troubleshoot complicated hydraulic, mechanical and electrical technical problems and recommend solutionsReady to get started? Simply hit the apply now button!Komatsu offers a zero-harm culture in the workplace and competitive remuneration package. We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is endorsed by Work180 and committed to a workplace where women can thrive.
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