About Us
We are a well-established insurance building and restoration business supporting insurers and policyholders through property damage events such as fire, storm, flood and impact. Our team prides itself on professionalism, empathy and getting things done right especially when our customers need it most.
The Opportunity
Bay Building Services is seeking an experienced and commercially minded Project Coordinator to support the delivery of insurance building claims received through loss adjusters. This is a pivotal role requiring strong ownership of claim progression, exceptional stakeholder management and a consistent focus on high‑quality job delivery.
About the Role
You will take accountability for the administrative and coordination management of insurance claims from instruction through to completion. Acting as a central point of control you will proactively manage workflows, resolve issues and ensure all stakeholders remain aligned to timelines, quality standards and customer expectations.
This role suits someone who is confident operating autonomously, can manage complexity and brings a strong understanding of insurance‑driven processes and outcomes.
Key Responsibilities
* Own and manage claims received from loss adjusters from instruction to job completion
* Serve as the primary liaison between loss adjusters, insurers, customers, internal teams and external stakeholders
* Drive timely progression of claims by coordinating estimating, approvals, scheduling and delivery milestones
* Ensure accuracy, compliance and governance across claim documentation and systems
* Proactively identify and resolve issues that may impact timelines, cost or quality
* Provide clear, professional and timely communication across all stakeholder groups
* Support high‑quality job delivery through disciplined process management and follow‑through
About You
* Proven experience in claims administration, project coordination or insurance building operations
* Strong understanding of insurance claims processes and loss adjuster engagement
* Highly developed communication and stakeholder management skills
* Demonstrated ability to manage multiple complex claims concurrently
* Strong attention to detail, accountability and outcome focus
* Confident working in a fast‑paced environment with competing priorities
What We Offer
* A senior influential role within the insurance claims delivery function
* Exposure to complex multi‑stakeholder insurance claims
* A collaborative high‑performance environment
* Opportunities for career progression within Bay Building Services
If you are an experienced insurance or construction professional who takes pride in ownership, communication and delivery excellence we encourage you to apply.
Key Skills
Microsoft Office, Microsoft Outlook, Microsoft Word, Visio, Microsoft PowerPoint, Microsoft Excel, Project Management, SharePoint, Project Management Software, Microsoft Project, Administrative Experience, Project Coordination
Employment Information
Employment Type: Full‑Time
Experience: years
Vacancy: 1
Salary
Yearly Salary: 80,000 - 95,000
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