Based in Sydney or Brisbane
Large, enterprise workplace
Incident Management - IT Networking and Security
Working as part of a close knit team, this Incident Manager / Service Delivery Management role will see you operating in a highly mission critical environment, and will utilise your exceptional customer service and incident resolution skills, and technical account mangement experience.
Acting as the conduit between customers and the tech teams, you will responsible for managing service processes, driving improvements, managing SLAs and ensuring customer excellence from the technical teams. You should have strong problem solving skills, and an ability to deal with multiple issues at once. An ability to think outside the box, and think quickly is essential, as the scope of problems you will be dealing with will be diverse.
The role is a great challenge for an experienced incident manager / problem manager / service delivery manager with experience in the networking arena.
To be successful in this role, you will need to have strong influencing skills, an ability to engage with all levels of stakeholders, and manage relationships under pressure.
Cisco and ITIL certifications would be ideal, but are not essential. Exceptional communication skills and an ability to present ideas is mandatory.
Interested? Know someone who might be? Please forward your CV in Word format ASAP!
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