Job DescriptionAs the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but also deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll create a shopping journey that's genuine, personalized, and always welcoming.Key Responsibilities:Offering customers a high level of service through styling advice, product knowledge, and store experience.Analyzing selling information and collaborating with the store manager to maximize sales performance of your department.Leading a team of sales assistants to achieve excellent standards of service.Supporting recruitment and ensuring induction and training of new starters.Assisting the Store Manager in identifying future talents and developing plans to support their progression.Overseeing store operations.Being a brand ambassador and providing the best experience for our customers.Stepping into the role of Store Manager in their absence.QualificationsFor the role of Floor Manager, we seek individuals who embody the spirit of teamwork, entrepreneurship, and constant improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You should have the ability to take independent initiative, addressing business and customer demands with efficiency and effectiveness.What You Need to Succeed:KnowledgeYou understand what makes a great customer experience.Prior retail or customer-facing experience.MotivationYou enjoy creating a positive work environment and leading a team.You are results-focused and enjoy multitasking.You enjoy developing yourself and others.BehaviorYou contribute to building a well-functioning team and embrace different points of view.You stay up to date with the latest trends, customer needs, and competitor activity, and put forward ideas on how to maximize selling and the customer experience.You support others to grow by giving constructive feedback.You are self-aware, understand that actions have consequences, and are respectful and non-judgmental in your interactions.You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience.You can prioritize efficiently and adapt to sudden changes.You communicate clearly and concisely, actively listening to other perspectives.You see opportunities to improve everyday processes.Past AchievementsExperience in driving sales through others.Some experience in recruiting, managing talent, performance, and developing team members (advantageous).Additional InformationThis is a full-time position of 38 hours per week.Benefits:We offer all our employees attractive benefits with extensive development opportunities worldwide. All employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. Additionally, all employees are included in our H&M Incentive Program – HIP. You can read more about our program here.Clothing AllowancesAnnual LeaveMedical LeaveDevelopment OpportunitiesInclusion & DiversityAt H&M Group, we’re committed to creating and maintaining inclusive, diverse, and equitable workplaces. Our teams should consist of a variety of people who share and combine their knowledge, experience, and ideas. Having a diverse workforce positively impacts how we address challenges, perceive possibilities, and relate to colleagues and customers worldwide. Therefore, all diversity dimensions are considered in our recruitment process.
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