Key Role in Customer Support
The role involves managing a team, providing clear communication, setting performance standards, and evaluating business outcomes.
It also includes directing the provision of high-quality base operations support, identifying performance issues, and implementing mitigation strategies.
Additionally, you will work collaboratively with stakeholders to meet service standards within agreed timeframes.
* Manage and lead a team, including providing clear and consistent communication.
* Provide direction in the provision of high quality and timely base operations support.
* Identify and address base support performance issues through implementation of mitigation strategies.
* Collaborate with internal and external stakeholders to assure service standards are met within agreed timeframes.
Requirements
Accountability for managing and leading a team is required. This includes providing clear and consistent communication, setting clear performance and behavioural standards, managing performance, developing strategies, and evaluating business outcomes.
Direction in the provision of high-quality base operations support is also necessary.
Skills such as motivating and mentoring teams, aligning complementary skills, and allocating resources in a manner that delivers results are essential.
Establishing guidelines and devising solutions to complex policy or operational problems is crucial.