Job Title:
A Business Change Specialist is required to enhance and improve the enterprise applications that support our day-to-day operations.
About the Role:
As a Business Change Specialist, you will bridge business needs with technical solutions to support our digital transformation and deliver efficient, user-friendly systems.
The role is integral to ensuring our enterprise systems are robust, secure, and aligned with organisational goals. You'll work closely with business stakeholders to identify improvements, implement changes, and support effective service delivery across our organisation.
Key Responsibilities:
* Gather, analyse and document business requirements, translating them into functional specifications and user stories.
* Facilitate workshops and interviews to identify business needs, pain points and opportunities for improvement.
* Collaborate with developers to ensure clear understanding and accurate implementation of requirements.
* Create test documentation and support user acceptance testing to validate system changes.
* Manage and triage application support tickets, escalating as required.
* Assist with data mapping, reporting requirements, and integration planning.
* Develop training and user documentation to support system adoption and change.
* Build trusted partnerships across our organisation to support effective system delivery and a customer-focused service.
Requirements:
* Proven experience as a Business Analyst (minimum 5+ years), ideally with Dynamics 365 or similar CRM platforms.
* Strong ability to gather requirements, map processes, and communicate technical concepts clearly.
* Demonstrated success in influencing change and improving user experiences.
* Excellent communication, facilitation and stakeholder engagement skills.
* Experience preparing detailed business requirements and test documentation.
* Proficiency with Microsoft Office tools (Word, Excel, Visio, PowerPoint); familiarity with Microsoft DevOps is a plus.
* Relevant tertiary qualifications and/or business analysis certification (highly desirable).
* Experience in not-for-profit, membership or legal organisations (desirable).
What We Offer:
* A diverse, inclusive and equal workforce representative of our members.
* Flexibility within a social and collaborative environment.
How to Apply:
For more information about the role, please contact us.