Travel and Leisure Co. is seeking a Customer Service Lead.
About the Role:
* This role requires strong leadership skills, with the ability to mentor and guide a team to provide outstanding customer service.
* The ideal candidate will have previous front office experience and a proven track record of delivering exceptional customer service.
Key Responsibilities:
* Leadandmentora team to deliver top-notch customer service.
* Handle guest inquiries, special requests, and effectively recover from any issues that may arise.
* Coordinate guest arrivals and departures, ensuring seamless room allocations.
* Collaborate with housekeeping & maintenance services to ensure efficient request fulfillment.
* Manage reservations, including group bookings, with precision and attention to detail.
* Participate in management meetings and stay updated on industry trends and best practices.
Requirements:
* Proven track recordof delivering exceptional customer service.
* Strong work ethics, flexibility, and asupportive attitudetowards team members.
* Self-motivationand ability tothrive in a fast-paced environment.
* Adaptabilityandinitiativeto quickly adjust to changing processes and demands.
* Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
* Availability to work a rotating rosterof weekdays, weekends, evenings and public holidays.
* Numerical proficiencyand a strong focus on providingtop-notch customer service.
Benefits:
* Fun and rewarding work environment.
* Fantastic career and training opportunities.
* Enjoy a personalized reward & recognition program.
* Thrive in an engaging and collaborative team environment.
About Us:
Hospitalityis at the heart of all we do. We strive to create an inclusive environment where excellence is delivered, time is taken to have fun, celebrate together, and support one another. Join us and build a career where memories start with you.