ICT Support Specialist
Mackay Christian College seeks an experienced ICT Support Specialist to provide technical assistance across the college. As a key member of the ICT team, you will be responsible for ensuring smooth ICT operations and delivering exceptional support services.
Key Responsibilities
* Provide Level 1 and 2 technical support in person, via phone, and online.
* Troubleshoot and resolve issues related to hardware, software, and networks.
* Support and maintain ICT hardware, including desktops, laptops, iPads, AV equipment, printers, IoT devices, phone systems, and college ICT infrastructure.
* Configure and deploy new devices and equipment.
* Administer Microsoft 365, e.g., Intune, SharePoint, Exchange Online, OneDrive.
* Support cloud-based solutions, e.g., Azure and Entra ID.
* Maintain accurate asset registers and technical documentation.
* Collaborate with vendors and escalate issues as necessary.
* Provide administration of systems, e.g., SharePoint, Active Directory, and Azure.
* Build digital forms and workflows to streamline operations.
* Participate in infrastructure support and project work.
* Ensure ICT security and privacy compliance.
* Coordinate and document ICT incidents and resolutions.
* Support wireless deployments and network administration, Aruba.
* In consultation with ICT Manager, understand and respond to ICT issues with practical solutions.
Required Skills and Qualifications
* Demonstrated experience in ICT support roles.
* Highly competent troubleshooting skills across software applications, e.g., Microsoft 365, Adobe Creative Cloud.
* Practical knowledge of Windows Server, AD, Group Policy, DHCP, and Hyper-V.
* Highly competent networking knowledge and experience with cloud-based systems.
* Ability to communicate technical concepts in layman's terms.
* Ability to work independently and as part of the ICT team.
* Ability to communicate effectively with non-ICT staff.
* Organised and proactive approach to managing multiple tasks.
* Experience with ICT operations best practices and ITIL.
* Christlike attitude to serve and assist all MCC staff and students.
* Display behaviours in line with the College Code of Conduct to reinforce the College's CLEAR values and culture.
Qualifications and Requirements
* ICT certification, diploma, or degree in a related field preferred.
* Current driver's licence.
* Blue Card, Paid Working with Children Card, or ability to obtain one.
* Enthusiastic mindset to learn and grow within a supportive team environment.
What We Offer
We offer a dynamic and collaborative work environment, opportunities for professional growth, and a chance to make a positive impact on the college community.
About Us
Mackay Christian College is a leading educational institution dedicated to providing a safe and supportive environment for our students to thrive academically, spiritually, and socially.