Customer Service Officer - Be the Voice of a Values-Driven Organisation
Your next employer: An inclusive, values-driven organisation passionate about putting people first in care and support. They work across personal care, respite, nursing, allied health, and community engagement—all guided by a "Your Life, Your Way" philosophy. Based in Perth's northern suburbs, they're growing their team because they believe in doing things right.
The exciting opportunity: You'll work in Joondalup as a Customer Service Officer—the central hub for customer scheduling, staff rostering, and first-point-of-contact support. This phone-based role means you're juggling customer requests, roster management, staff coordination, and customer enquiries all day. You'll set up new customers, manage scheduling to hit 80%+ utilisation, handle staff leave coverage, process payments, and conduct regular check-in calls. You'll also have access to My Aged Care and Proda systems to support customer and potential customer information.
What makes this great:
* You're not just taking calls—you're solving real problems for customers and families, often being the lifeline that makes their week work
* Clear structure, real impact: Every scheduling decision you make ensures customers get the right support, staff are fairly rostered, and billing flows smoothly
* Values-aligned work: You'll live the organisation's values (bold, empowering, inclusive, respectful, innovative, accountable) in every task—not just on paper
* Organised systems: You'll work within Iris and established systems, so you're not reinventing the wheel
* Supportive team: You'll work closely with Community Life Managers, Senior Support Workers, and management who actually have your back
* Career backing: You'll have dedicated support from your 3D Recruit Career Consultant for CV help, interview prep, and ongoing career advice
About you (must haves):
* Comfortable handling emotional, sensitive and sometimes distressed calls over the phone.
* Warm, empathetic style—not overly transactional—and able to support carers and families experiencing grief and stress
* Background in healthcare, community services or customer service where vulnerability and complexity are common
* Experience in high-level or escalated complaints in a call centre, insurance, debt relief or similar environment, with a focus on first-time resolution
* Strong communication, problem-solving and system skills, with the ability to stay calm, professional and solutions-focused under pressure
What next? If this sounds right for you, contact Marc immediately on *** or email your CV to ****@3drecruit.com.au. Applications will be reviewed as they are received, and no cover letter is required.
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