About the Role:
JS Careers is partnering with a well-established, regulated organisation to appoint an IT Operations Manager to lead the day-to-day delivery, stability, and performance of core technology services.
This is an operational leadership role responsible for ensuring reliable service delivery across a multi-site environment. You will oversee technology operations, manage critical incidents, and drive continuous improvement across ITIL-aligned processes, while leading and developing a local technical team.
What you'll do
* Own day-to-day technology operations, ensuring stable, secure, and reliable services across multiple locations.
* Lead and support a technical operations team, providing clear direction, escalation support, and performance oversight.
* Take ownership of major incidents and outages, coordinating resolution efforts and maintaining clear stakeholder communication.
* Ensure ITIL-aligned service operations across incident, service request, problem, and change management.
* Establish, document, and continuously improve operational policies, procedures, and standards.
* Monitor technology health including availability, performance, capacity, and fault management.
* Partner with internal stakeholders and external vendors to maintain service continuity and meet operational objectives.
* Produce operational reporting and act as the senior escalation point for critical service issues.
Success looks like
* Operational stability:
consistent service availability, reduced incident volume, and predictable response times.
* Service maturity:
clearly defined and embedded ITIL processes with strong documentation and governance.
* Team effectiveness:
a capable, engaged team with clear accountability and development pathways.
* Stakeholder confidence:
transparent communication and trusted escalation management.
* Continuous improvement:
measurable uplift in service performance and operational efficiency.
What you bring
* 5+ years' experience in IT operations or infrastructure environments, including 3+ years in a leadership or management role.
* Strong background in service delivery, operational support, and stakeholder management.
* Solid understanding of networking and infrastructure concepts within enterprise environments.
* Hands-on experience operating within ITIL frameworks (incident, problem, change, service request).
* Proven people leadership capability including mentoring, performance management, and recruitment.
* Strong communication skills with the ability to engage technical and non-technical stakeholders.
* Willingness to be based in Darwin or relocate for the role.