Client Success Associate - New Client Engagement
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Client Success Associate - New Client Engagement
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Join to apply for the Client Success Associate - New Client Engagement role at Gartner
What makes Gartner a great place to work?
We're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index, and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Our teams are diverse, including individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations. In our collaborative and supportive culture, you'll make deep connections with colleagues, clients, and communities. You'll have autonomy and flexibility to achieve your best.
About the role
The Client Success team follows a Client for Life Philosophy, ensuring every Gartner client receives exceptional value. Associates understand client priorities, identify challenges, and support clients in making informed decisions. They articulate Gartner's value to prospective clients, onboard new clients, demonstrate Gartner services, and stimulate product engagement.
Our New Client Engagement (NCE) unit provides high-level service to prospects and clients through two functions: Client Onboarding and Insights Platform Walkthroughs. The onboarding focuses on delivering customized experiences, while the walkthrough team demonstrates Gartner resources, including our platform, during sales processes.
The NCE team uses Gartner assets and our platform to deliver a seamless client journey from demonstration to onboarding and ongoing support. You will use strategic thinking and relationship-building skills to help executives solve critical business challenges, understand their initiatives, and align Gartner's research and expertise to support their growth.
What you will do
* Collaborate with Sales teams to demonstrate Gartner products and increase engagement and licensing opportunities. Communicate with internal partners to overcome obstacles and maximize value.
* Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to tailor Gartner resources for impact.
* Facilitate calls to understand client priorities and challenges, articulate Gartner's value, and demonstrate capabilities to decision makers.
What you will need
* Bachelor's degree preferred
* 6+ months relevant experience or internship with a successful track record and passion for client satisfaction
* Strong communication, collaboration, prioritization, critical thinking, and influencing skills; adaptable and flexible
* Good time management and organizational skills
What you will get
* Competitive salary, generous paid time off, charity match, comprehensive health plans, parental leave, Employee Assistance Program, 401K matching, and more
* A collaborative, inclusive culture that values diversity
* Professional growth and development opportunities
Who we are
Gartner, Inc. (NYSE:IT), guides leaders worldwide with expert analysis and bold ideas to deliver actionable insights. Since 1979, we've grown to over 21,000 employees supporting around 14,000 client enterprises across 90 countries. We seek curious, driven individuals eager to make a difference. Our success and impact are high, and so are the opportunities for your growth.
We hire remarkable people who collaborate to deliver results. Our teams are diverse and inclusive, and we invest in strong leaders to bring out the best in everyone. Gartner is recognized globally as a great workplace, offering limitless professional and personal growth.
What we offer
Gartner offers top-tier benefits, competitive pay, and rewards high performers. Our hybrid work model provides flexibility and community engagement. Join us to grow your career and make a difference.
Gartner is an equal opportunity employer. We provide accommodations for qualified individuals with disabilities. For assistance, contact Human Resources at +1 (203) 964-0096 or
Additional details
Job Requisition ID: 99566
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