Hotel Manager
Position Summary
The Hotel Manager is responsible for the overall operation and guest experience of a 12-room boutique hotel. This is a hands-on leadership role requiring involvement in daily front-of-house operations, guest services, small events coordination, and administration.
The Manager ensures smooth hotel operations, high service standards, and financial performance while personally supporting reception, reservations, and event enquiries.
Hotel Operations
* Oversee the daily operation of the hotel, ensuring smooth and efficient service across all departments (Housekeeping, Front Office).
* Maintain exceptional guest experience and service standards consistent with boutique hospitality.
* Monitor room availability, occupancy, and pricing strategies to maximise revenue.
* Ensure compliance with health, safety, and licensing regulations.
* Coordinate communication with all other department: Food & Beverage, Kitchen, Events, Admin.
* Manage relationships with suppliers and service providers.
Front Office & Reception
* Support and regularly work in reception, including:
o Guest check-in and check-out
o Handling reservations via phone, email, and online platforms
o Managing guest requests and complaints professionally
o Processing payments and daily reconciliations
* Manage the reservations system and ensure accurate booking records.
* Coordinate guest arrivals, special requests, and VIP guests.
Events, Functions & Conference Coordination
* Handle enquiries and prepare quotes for:
o Small events
o Private functions
o Boardroom conferences (up to 10 guests)
* Coordinate event logistics including room setup, catering, and service requirements.
* Liaise with guests to confirm event details and ensure smooth delivery on the day.
* Being able to respond and input restaurant bookings and group dining arrangements for guests and events.
Guest Experience
* Deliver personalised guest service in line with boutique hotel standards.
* Respond to guest feedback and resolve issues promptly.
* Maintain strong relationships with returning guests and corporate clients.
* Coordinate local recommendations, restaurant bookings, and concierge services.
Financial & Administrative Duties
* Monitor daily revenue related to accommodation and conference.
* Prepare event and accommodation quotes.
* Manage invoices, deposits, and function payments.
* Assist with budgeting and cost control for their department.
* Produce operational reports as required.
Team Leadership
* Supervise and support reception, housekeeping, and casual staff.
* Assist with staff scheduling and rostering.
* Provide training and guidance to maintain service standards.
* Foster a positive and professional team culture.
Skills & Experience
* Previous experience in hotel or hospitality management, ideally in a boutique or small property environment.
* Strong front office and reservations experience.
* Experience coordinating events, functions, or small conferences.
* Excellent communication and guest service skills.
* Strong organisational and multitasking abilities.
* Ability to work independently and manage multiple responsibilities.
Key Attributes
* Hands-on and proactive leadership style.
* Strong attention to detail.
* Problem-solving mindset.
* Passion for guest experience and boutique hospitality.
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