Job Role:
Network Engineering Expert
Seeking a seasoned Network Engineer to oversee our extensive network systems, ensuring seamless connectivity and performance.
1. Expertly troubleshoot complex networking issues, providing expert-level support to business leaders, IT staff, and MSPs.
2. Develop and execute strategic plans for networking, fleet monitoring, and customer support initiatives.
3. Collaborate closely with stakeholders across the organization to drive technical recommendations.
4. Investigate unique and complex networking issues, supporting T1, T2, and T3 agents.
5. Diagnose, repair, and install eero networks at customer and partner locations.
6. Participate in an on-call roster and handle incidents efficiently.
Key Requirements:
* Bachelor's degree or equivalent experience in computer science or engineering.
* Minimum 3 years of experience in software development, preferably in networking and system administration.
* Advanced knowledge of routing, switching, and enterprise networking.
* Strong analytical skills with excellent problem-solving abilities.
* Effective communication skills to convey insights from complex analyses to internal and external stakeholders.
* Ability to travel both domestically and internationally (<35%). This role requires short notice travel as defined by leadership, with an emphasis on domestic travel.
* Capable of writing scripts to automate repetitive tasks and optimize support processes.