Sydney | Hybrid | Permanent | Lead Infrastructure, Cloud & Operations
Are you an experienced infrastructure leader ready to step into a pivotal role across systems, cloud, networks, and operational excellence? We're looking for an IT Operations Team Leader to guide a high‐performing technical team and ensure the availability, performance, and resilience of a complex enterprise environment.
If you enjoy a mix of hands‐on technical oversight, team leadership, cloud platform management, and continuous service improvement, this role offers the opportunity to make a real impact.
About the Role
As the IT Operations Team Leader, you'll be responsible for leading a multidisciplinary team covering infrastructure, cloud engineering, database administration, networks, and operations support. You'll ensure systems run efficiently, securely, and reliably while driving improvements in processes, documentation, and service delivery.
This is a key leadership position working closely with senior IT stakeholders, business leaders, and external partners.
What You'll Be Doing
Infrastructure, Systems & Cloud
* Lead and mentor the IT Infrastructure team across systems, cloud, networks, and support
* Manage and optimise cloud platforms including Azure, Genesys Cloud, Atlassian Cloud
* Oversee maintenance, upgrades, performance management, and health of infrastructure
* Ensure high availability, disaster recovery, and compliance with BCP policies
Operations & Service Delivery
* Act as an escalation point for complex technical issues
* Maintain documentation, procedures, and technical standards
* Coordinate the implementation of changes, improvements, and new solutions
* Ensure timely and accurate reporting of infrastructure health, automation scripts, and service delivery metrics
* Support implementation of secure configurations and IT security policies
* Work closely with IT Security and Architecture teams on controls, standards, and audits
* Manage vendor relationships to ensure effective delivery of third‐party services
Projects & Continuous Improvement
* Lead and contribute to IS projects across infrastructure and service operations
* Identify opportunities to streamline processes and introduce efficiencies
* Support budgeting, forecasting, and operational planning
What We're Looking For
* 2–5 years as an IT Specialist in a medium‐sized IT environment
* 1–2 years' experience leading a small–medium technical team
* Strong technical capability across Microsoft enterprise stack: AD, Exchange, SQL, Hyper‐V, SharePoint
* Experience with Azure Cloud Services
* Microsoft/Cisco certifications (MCSA/MCSE)
* ITIL certification
* Experience in health, membership, or similar industries
You're someone who:
* Thrives in a leadership role
* Communicates clearly and builds strong relationships
* Is proactive, organised, and committed to continuous improvement
* Enjoys solving complex technical challenges and driving operational excellence
Why Join?
* Lead a high‐performing, collaborative infrastructure team
* Influence cloud, systems, and operational strategy
* Work with modern platforms and ongoing investment in technology uplift
* Be part of an organisation genuinely focused on service, reliability, and resilience
Apply Now
If you're ready to take the next step in your operations leadership career, we'd love to hear from you.
Apply today or reach out directly with your updated CV for a confidential chat.
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